SolarWinds to acquire incident management platform startup Squadcast

Observability and information technology management software company SolarWinds Worldwide LLC today announced it will acquire Squadcast Inc., a startup that offers incident response solutions, for an undisclosed sum.

Founded in 2017, Squadcast offers a cloud-based incident management platform designed to assist tech teams in accelerating innovation and iterating faster. The platform centralizes alerts, notification rules, escalations, schedules, run-books, incident post-mortems and service ownership data to allow businesses to improve mean time-to-resolution and minimize downtime.

Squadcast offers solutions for alert routing, automated escalations, on-call schedules and blameless post-mortems. The company also provides root cause analysis, squad management, alert suppression and artificial intelligence-driven alerting, with integrations supporting tools including those from Datadog Inc., Loggly Inc., Papertrail Inc., Pingdom AB, Sensu Inc. and Slack.

The Squadcast platform features include on-call management, incident response, reliability workflow and continuous learning capabilities. The tools allow teams to craft flexible processes, automate essential incident management tasks and maintain a human-in-the-loop approach to reduce toil and accelerate response times.

Squadcast users report benefits, including a 68% reduction in the average mean time to remediation and savings of 1,000 work hours and $500,000 in costs. Notable Squadcast customers include Sony Corp., WeWork Inc., Game.tv Inc., Redis Ltd. and Mailbird GmbH.

“With the industry battles to operationally manage and control hybrid ecosystems and the massive influx of alerts, IT professionals need a more powerful solution to cut through the noise,” Chief Product Officer Cullen Childress said in a statement. “The addition of intelligent incident response from Squadcast to the SolarWinds Platform further accelerates MTTR, allowing practitioners to not only accelerate time to detection of incidents but to remediate those incidents in an accelerated manner, maximizing their operational resilience.”

Coming into its acquisition, Squadcast had raised $8.85 million over three rounds, according to Tracxn. Investors in the company include DNX Ventures, Wipro Ventures, Nexus Venture Partners LP and Chiratae Ventures India Pvt. Ltd.

SolarWinds was last in the news in October when it launched the next generation of its observability platform, which delivers full-stack visibility across information technology environments.

The new SolarWinds Observability platform expanded network, infrastructure and cloud observability capabilities to give customers value and flexibility in deployment. The enhancements included broader on-premises infrastructure monitoring, expanded cloud infrastructure observability and enhanced artificial intelligence and machine learning capabilities.

Image: Squadcast