“The key is trust — organizations need to earn employees’ trust by clearly explaining the purpose and benefits of monitoring,” Cassell said. “When done right, employees may not fully embrace it, but they’ll be more comfortable with it.”
Truckers, for example, are routinely monitored by the employers to ensure time management principles, record accidents, and ensure driver safety. Knowledge workers at desk jobs can also benefit from monitoring, Cassell said, as it can help them meet deadlines and keep up with business goals.
For example, Microsoft Viva is an employee experience platform designed to help organizations improve employee engagement, well-being, learning, and productivity. If a company tracks an employee’s work but also offers productivity tips to help them improve, and the data isn’t used punitively, “employees are more likely to accept it,” Cassell said.
