Rowena Mason Whitehall editor

Public services complaints in England soar by more than a third since 2016 – study | Public services policy

Complaints about public services have soared by more than a third since 2016 with substantial jumps in relation to benefits, prisons, the NHS and higher education, according to a leading thinktank. Demos, a cross-party organisation, found that between 2015-16 and

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