Micah Solomon

Opinions expressed by Entrepreneur contributors are their own. One of the most unfortunate reasons customers may be leaving your business (“churn”) is that you’ve developed lapses in your customer service and customer experience that are alienating your customers and driving […]

Opinions expressed by Entrepreneur contributors are their own. Suppose you’re the director of a group of hotels. (Stick with me on this one.) In one of them, a seasoned employee, a facilities engineer, is up on a ladder changing a