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Non-tech companies trying out AI agents in the field said the technology still has a lot of  challenges to overcome before it can be used practically.  Some of the early uses of agentic AI are in the area of customer service, which was part of […]

The Adobe Express Agent is different, as it takes cues from a Word or PowerPoint document and can understand user intent, allowing it to create “something that’s more visual here to express ideas,” Cattell said in an interview. “You can

Desktop prototyping makes it easy to determine the size and performance of AI models, according to Terwilliger. “Once you right size it for the data set, then it’s appropriate to then scale it into the data center,” he said. Some

The Webex AI Agent, slated to be available at the end of this month, should make customer service calls smoother by using AI alongside human agents. The goal is to reduce wait times and use intelligent ways to resolve issues.

“Transitioning from the Microsoft stack, and the millions of documents a large company has in Office formats, is a daunting challenge, despite Google’s attempts to create migration tools,” Gownder said. Organizations would have to overcome a great deal of inertia

Still, the testers were able to bypass those safeguards, prompting the magazine to call for tighter standards. “We argue that the nascent voice-cloning industry should adopt norms and standards to mitigate the risk of fraud,” Consumer Reports said. GenAI tools have made

“We estimate around 200 million [LibreOffice] users, but it’s important to note that we respect users’ privacy and don’t track them, so we can’t say for sure,” said Mike Saunders, an open-source advocate and a deputy to the board of

Salespeople spend hours verifying leads, writing to customers and then waiting for responses, said Bryan Goode, corporate vice president for business applications and platforms at Microsoft. “If you can take something that used to take hours and do it in

Microsoft has begun pushing out a new version of its generative AI (genAI) Copilot application to users testing new builds of Windows 11. The app has an updated interface with a panel on the right listing the history of queries

The time is up for Skype, one of the O.G.s of online communication. The once-popular 22-year-old communications software is being retired by Microsoft in May 2025, with the company’s Teams collaboration suite replacing its predecessor. “Beginning March 2025, you will